Customer Service Manager

Samovic Homes and Properties Limited is seeking a Customer Service Manager to lead front-line support operations and supervise the customer service team.

Responsibilities

• Supervise and manage customer service team
• Provide front-line support and respond to customer inquiries
• Develop policies and procedures for customer service operations
• Maintain product service knowledge
• Provide sales support
• Track requests and follow up with customers
• Attend to calls and emails promptly
• Build and maintain customer relationships
• Apply problem-solving skills and emotional control in all interactions

Requirements

• OND qualification (minimum)
• 2–3 years of customer service or related experience
• Clear and polite communication skills
• Problem-solving abilities
• Patience and emotional control

How to Apply

Interested and qualified candidates should send their updated CV to: hr@samovichomesandproperties.com using the Job Title as the subject of the mail.