Senior Staff Operations Manager, Office of the President (PED)

Senior Staff Operations Manager, Office of the President (PED)

The Senior Staff Operations Manager will serve as the President’s right hand, helping to run, maintain, and evolve the Product, Engineering & Design operating model. This role involves turning strategy into execution, owning the leadership rhythm, driving decision quality, improving execution velocity, evolving the operating model, and leading high-priority strategic initiatives.

Responsibilities

• Run the President's operating cadence
• Own end-to-end orchestration of leadership rhythm: staff meetings, WBRs, MBRs, QBRs, finance and portfolio reviews, priority updates, and annual operating-plan inputs
• Drive decision quality by synthesizing diverse inputs into clear narratives for the President and leadership team
• Improve execution velocity by identifying alignment and execution risks and facilitating resolution across functions
• Evolve the operating model by establishing health measures and recommending changes to cadence, governance, and roles
• Lead high-priority strategic initiatives on behalf of the President
• Represent the President in meetings and discussions, navigating difficult conversations and cross-functional tradeoffs
• Serve as a trusted thought partner to the President and senior leadership team

Requirements

• Significant experience in Chief of Staff, Product Operations, Business Operations, Strategy & Operations, or management consulting
• A track record of owning an operating model, leadership cadence, or portfolio of complex cross-functional initiatives, preferably in tech companies
• Knowledge of the product/software development lifecycle
• Demonstrated proficiency with enterprise AI tools such as ChatGPT, Gemini, Claude, Glean, Cursor, or comparable platforms
• Exceptional written communication: ability to turn large volumes of input into concise, decision-ready narratives
• Strong business and financial acumen
• Strong executive presence and facilitation skills
• Demonstrated ability to influence senior stakeholders, build consensus, resolve conflict, and push for decisions without formal authority
• High judgment and discretion when handling sensitive information
• Comfort operating in ambiguity and taking ownership of cross-organizational problems
• Continuous-improvement mindset
• Bias toward action with good judgment

How to Apply Please apply through our careers page at https://jobs.squarespace.com/.