Receptionist

Receptionist

A receptionist is needed to welcome and attend to customers professionally while ensuring an excellent customer experience. The role involves responding to customer enquiries, handling complaints, managing front-desk activities, and performing general administrative duties.

Responsibilities

• Welcome and attend to customers professionally while ensuring an excellent customer experience.
• Respond to customer enquiries through phone calls, WhatsApp, and other communication channels.
• Receive and accurately record customer orders, requests, and service details.
• Maintain proper customer records, documentation, and accurate data-entry reports.
• Handle customer complaints, follow up on orders and service requests, and escalate issues when necessary.
• Manage front-desk activities, general administrative duties, and other assigned operational tasks.

Requirements

• Minimum of 2 years’ relevant experience as a receptionist, customer service representative, front-desk officer, or in a related role.
• BSc/HND in Business Administration, Sociology, Mass Communication, or a relevant field.
• Must be computer literate and proficient in Microsoft Word, Excel, email, and other basic office applications.
• Excellent communication, interpersonal, customer service, and relationship-management skills.
• Professional appearance, positive attitude, strong organizational abilities, and good attention to detail.
• Must be reliable, punctual, able to multitask and work effectively under pressure.

How to Apply Interested and qualified candidates should forward their CV to: Official.veritaspeak@gmail.com using the position as subject of email.