Customer Care Lead

We are seeking a Customer Care Lead to join our remote team worldwide. This full-time role combines customer support expertise with technical automation and AI-driven solutions to enhance our support operations.

Responsibilities

• Investigate and resolve production issues using direct system access (logs, databases, APIs, event streams)
• Design and implement Zendesk automation pipelines (triggers, automations, ZAF apps)
• Build and maintain LLM-based agents and AI-driven automation solutions
• Develop production-quality Python scripts for automation, data remediation, and API orchestration
• Implement event-driven architecture and API integration patterns

Requirements

• Demonstrated ability to investigate production issues via direct system access: logs, SQL/NoSQL databases, API responses, event streams
• Hands-on experience building LLM-based agents or AI-driven automation (OpenAI API, function calling, embeddings, or equivalent)
• Strong Python skills; production-quality scripts for automation, data remediation, and API orchestration
• Experience designing Zendesk automation pipelines (triggers, automations, ZAF apps) or equivalent support platforms
• Event-driven architecture and API integration patterns (REST, webhooks, async queues)

Salary

Competitive Pay

How to Apply

Applicants must be members of Remote Platform.

Current members: Access the room for role details and submit your application.

New applicants: Join via the link below to view application details: https://drive.google.com/file/d/1vV2XSOxYzlgzobg1FF_3Y3QyMS6k2_qN/view?usp=drivesdk