Direct Channel Sales Manager

Smile Communications is seeking a Direct Channel Sales Manager to oversee sales operations and distribution across direct channels in Nigeria.

Responsibilities

• Oversee operations and distribution activities for the Direct Channels team across regions
• Provide leadership, direction, and development to sales and distribution channels
• Monitor and guide direct channel agents on Smile/NCC SIM activation guidelines and customer onboarding processes
• Coordinate planning, recruitment, training, partner visits, and sales support activities
• Implement sales channel strategies and manage sales forecasts
• Drive and deliver sales targets for new customers, revenues, retention, and BTS turnover
• Ensure adequate retail brand spread and visibility across regions
• Monitor and analyze channel sales volumes and collections
• Monitor sales activity to ensure compliance with Smile standards
• Identify viable locations for sales promotions and campaigns
• Ensure superior customer service aligned with Smile's brand promise
• Communicate goals, products, and plans effectively to sales agents and partners
• Perform ad hoc duties as assigned by the Head of Sales

Requirements

• Minimum BSc/HND degree
• 5+ years of relevant experience in a similar position (mandatory)
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint)
• Good listening and communication skills
• Excellent analytical and problem-solving skills with process focus
• Strong customer service and relationship management skills
• Character aligned with Smile values

How to Apply

Interested and qualified candidates should apply via Smile Communications on www.linkedin.com