Care Coordinator (Call Agent)

Care Coordinator (Call Agent)

Coordinate and implement medical case management to facilitate case closure. Review and analyze medical records and assess data to ensure appropriate case.

Responsibilities

• Obtains client information by answering incoming telephone calls and conducting outbound followup calls.
• Determine the reason of call and provide service accordingly or transfer call to the appropriate person.
• Update our in-house database.
• Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
• Report any problems to the account manager immediately to avoid service interruption and/or roadblocks.
• Adhere to quality standards and KPI’s.
• Support team members with other required tasks.
• May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
• Initiates clinical discussions with healthcare professionals per project guidelines.
• Supports patients through their treatment journey.
• Develops and updates content in keeping with client requests and need.
• Performs other duties as assigned.

Requirements

• Diploma
• Minimum of 1 year of solid experience in the same field.

How to Apply Interested and qualified candidates should send their resume to: jobs@healthconnect247.com or mbarisuka@healthconnect247.ng using the Job Title as the subject of the email.