Customer Experience Officer

Customer Experience Officer

A Customer Experience Officer is responsible for managing customer inquiries, bookings, and service requests while driving revenue through conversion targets and ensuring seamless customer experiences.

Responsibilities

• Manage customer inquiries, bookings, reservations and service requests
• Drive revenue by achieving 70–100% conversion targets
• Resolve customer feedback and complaints promptly
• Upsell and cross-sell relevant services
• Ensure seamless and consistent customer experiences across all touchpoints

Requirements

• B.Sc./HND in Hospitality, Business Administration, Communications or related field
• 3–5 years’ experience in customer service, hospitality or similar role
• Proven record of meeting service and/or sales targets in a fast-paced environment
• High emotional intelligence and ability to manage difficult customer situations
• Proficiency in MS Office and CRM systems (Zoho or similar)

How to Apply people@bedrockresidencies.com