Customer Service Representative

Paga Limited is a leading fintech company in Nigeria seeking a Customer Service Representative to handle customer inquiries and complaints across multiple channels.

Responsibilities

• Answer incoming calls from customers in a professional manner
• Handle customer interactions via telephone, chat, and face-to-face
• Understand and explain Paga products and services
• Document and resolve customer complaints following established procedures
• Monitor call tracking and ensure timely responses and follow-ups
• Complete weekly outlet visitations and maintain activity reports
• Follow up on customer interactions within 24 hours
• Escalate unresolved issues to appropriate teams
• Perform additional duties as assigned by supervisors

Requirements

• University Degree or HND equivalent
• 1–2 years of experience in a call centre and customer service environment
• Knowledge of customer service principles and practices
• Ability to handle assertive and irate customers
• Good product knowledge
• Computer literacy with accurate data entry skills
• Completed mandatory NYSC service

Key Competencies

• Strong verbal and written communication skills
• Interpersonal and listening skills
• Customer-focused approach
• Telephone etiquette
• Attention to detail and accuracy
• Flexibility and adaptability

How to Apply

No application instructions were provided in the posting.