Guest Service Agent

Guest Service Agent

A Guest Service Agent is responsible for providing exceptional service to guests during their stay at the hotel, from check-in to check-out. This includes handling reservations, addressing guest needs, and ensuring a smooth and enjoyable experience.

Responsibilities

• Welcome guests at arrival, process check-in using the property management system, and communicate room and property details
• Process checkouts: review the folio with the guest, resolve billing questions, process final payment, and collect room keys
• Handle reservation inquiries and booking modifications by phone, email, and walk-in throughout the shift
• Respond to in-stay guest needs including extra linens, late checkout requests, noise complaints, and maintenance needs
• Communicate guest special requests and preferences to the appropriate departments — housekeeping, F&B, maintenance
• Process payment methods including credit cards, advance deposits, loyalty reward redemptions, and corporate billing accounts
• Manage the cash drawer through the shift and complete an accurate balance at shift end
• Coordinate room inventory with the housekeeping supervisor to ensure accurate room status and assignment accuracy
• Provide knowledgeable recommendations for local dining, attractions, and transportation options
• Document shift activity in the log and prepare a complete handover for the incoming agent or supervisor

How to Apply Interested and qualified candidates should forward their CV to: hr@grandmaridos.com using the position as subject of email.