Customer Service Representative

FMR AGENCY is seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate must have excellent communication skills, be computer literate, and possess strong problem-solving abilities to deliver outstanding customer support.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Resolve customer complaints promptly and professionally
• Maintain accurate customer records using CRM software
• Update and manage customer data in spreadsheets
• Follow up on customer requests to ensure timely resolution
• Collaborate with internal teams to improve customer satisfaction
• Prepare customer service reports when required

Requirements

Education:

• OND, HND, or B.Sc. in a relevant field

Experience:

• Minimum of 2 years as a Customer Service Representative
• Proficiency in CRM software
• Strong knowledge of Microsoft Excel/Google Sheets and spreadsheet management
• Computer literate with good knowledge of common office applications

Skills:

• Excellent written and verbal communication skills
• Strong command of the English language and good linguistic skills
• Excellent interpersonal, organizational, and problem-solving skills
• Ability to multitask and work effectively in a fast-paced environment

How to Apply

Interested and qualified candidates should send their applications to: careerng@fmragency.com

Use the Job Title as the subject of the email.