Customer Experience Representative

Oriki is seeking a Customer Experience Representative to join their team across multiple Lagos locations. You'll be the face of the brand, handling customer-centric operations, managing bookings, and delivering exceptional service in a spa environment.

Responsibilities

Operations & Customer Service

• Provide excellent customer service and manage all customer-centric processes
• Take calls and manage bookings with timely adherence to appointments
• Welcome clients warmly and thank them professionally upon departure
• Advise clients on products and services, suggesting effective solutions
• Maintain highest standards of sanitation, neatness, and visual presentation
• Engage clients on topics related to their interests where appropriate
• Maintain product awareness for promotion and selling of Oriki products
• Attend and participate in all general and team meetings
• Assist in evaluating potential team members and onboarding new staff
• Adhere to work schedule, demonstrate good ethics, teamwork, and support colleagues
• Report unwanted client actions to management

Spa Management

• Complete daily cleaning checklists and adhere to sanitation, cleanliness, and safety regulations
• Ensure all lights and devices are switched off at end of business
• Ensure all doors are properly locked at end of business
• Properly care for front desk equipment and devices

Sales of Products & Services

• Promote and recommend Oriki products and services in a friendly, informed manner
• Upsell and cross-sell during bookings and in-spa interactions
• Maintain strong product knowledge to answer customer questions confidently
• Record all sales accurately and support daily retail reporting
• Keep retail shelves tidy, stocked, and visually appealing

Professional Appearance

• Adhere to high professional image standards including dress code and uniform maintenance
• Maintain top-notch personal hygiene and appropriate use of deodorants and perfumes
• Maintain professional language and lifestyle

Requirements

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Product knowledge and sales mindset
• Attention to detail and organizational skills
• Professional appearance and high hygiene standards
• Team player with good work ethics
• Ability to handle multiple tasks and manage appointments

How to Apply

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