Customer Lifecycle Specialist

About the Role

As a Customer Lifecycle Specialist at TestGorilla, you will own the complete customer experience from sign-up through renewal. You'll map, build, and continuously improve customer journeys, communications, and educational initiatives that drive adoption, retention, and value realization.

Responsibilities

• Design and optimize customer lifecycle journeys
• Develop communications and education strategies
• Drive customer adoption and retention initiatives
• Measure and improve customer value realization
• Map and enhance touchpoints across the customer lifecycle

Requirements

• Proven experience in customer lifecycle management
• Strong understanding of customer journey mapping
• Excellent communication and project management skills
• Ability to work independently in a remote environment

How to Apply

Apply via: https://jobs.ashbyhq.com/testgorilla/0bf0e4af-6044-4bfa-a1a6-786514f010e3