Customer Service

Customer Service Representative

Geoinfotech Resources Limited is seeking a Customer Service Representative to deliver exceptional customer support and serve as the first point of contact for clients and prospective customers.

Responsibilities:

• Serve as the first point of contact for customers via phone, email, WhatsApp, social media, and walk-in enquiries
• Respond promptly and professionally to customer enquiries regarding products and services
• Handle customer complaints and ensure timely resolution or escalation where necessary
• Follow up with customers to ensure satisfaction after service delivery
• Maintain accurate customer records and update the CRM/database
• Coordinate with Sales, GIS, Drone, Academy, Geo Store, and Operations teams to ensure prompt service delivery
• Schedule appointments, meetings, and service requests where applicable
• Track customer requests and provide regular updates until resolution
• Prepare daily, weekly, and monthly customer service reports
• Monitor customer feedback and recommend improvements to enhance customer satisfaction
• Support lead management by directing qualified enquiries to the appropriate department
• Assist in onboarding new clients and educate them on company processes and services
• Maintain professionalism and confidentiality when handling customer information
• Contribute to achieving departmental customer satisfaction and retention goals

Requirements:

• Bachelor's degree in Business Administration, Marketing, Mass Communication, Public Administration, or related field
• Minimum of 2–3 years' experience in customer service, client relations, or similar role
• Excellent verbal and written communication skills
• Strong interpersonal and relationship management skills
• Proficiency in Microsoft Office Suite and CRM software
• Excellent problem-solving and conflict resolution abilities
• Ability to multitask and work effectively in a fast-paced environment
• Strong organizational and time management skills
• High level of professionalism and attention to detail

Salary: NGN 250,000 - 400,000 monthly

How to Apply: Log in and click "Apply" on the job posting via Jobberman platform.