Customer Service Representative

Luzoma Microsystems Limited is seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. You will be responsible for responding to customer inquiries, resolving complaints, and ensuring an excellent customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Handle customer complaints professionally and resolve issues promptly
• Provide accurate information about the company's products and services
• Maintain customer records and update relevant databases
• Process customer requests, orders, and follow-ups
• Escalate complex issues to the appropriate department when necessary
• Build and maintain positive relationships with customers
• Prepare periodic customer service reports

Requirements

• Bachelor's Degree or HND in any discipline
• 1–5 years of customer service experience (fresh graduates encouraged to apply)
• Excellent verbal and written communication skills
• Good interpersonal and problem-solving skills
• Proficiency in Microsoft Office applications
• Ability to work under pressure and as part of a team

How to Apply

Interested and qualified candidates should send their CV to: luzomamicrosystemlimited@gmail.com using the Job Title as the subject of the email.