Sales / Customer Service Associate

We are seeking a proactive, customer-focused, and results-driven Sales/Customer Service Associate to join a bridal fashion business. The ideal candidate will be responsible for driving sales through both in-store and online platforms while providing exceptional customer service to clients.

Responsibilities

• Drive sales and revenue growth through in-store and online platforms.
• Attend to customers professionally and provide exceptional customer service.
• Respond promptly and professionally to customer enquiries across relevant communication channels.
• Follow up with prospective customers and convert enquiries into sales.
• Assist customers in selecting suitable bridal fashion products based on their needs.
• Monitor and curate engaging content for the company's social media platforms.
• Support the day-to-day management and administration of the store.
• Maintain accurate records of customer enquiries, sales, orders, and follow-ups.
• Build and maintain positive relationships with existing and prospective customers.
• Support promotional activities and campaigns to increase brand visibility and sales.
• Ensure the store is well-organized and presentable at all times.
• Meet and exceed assigned sales targets and performance expectations.

Requirements

• Bachelor's Degree (B.Sc.) or HND in any relevant field.
• Must be versatile and confident in using social media platforms.
• Previous experience in sales, customer service, retail, bridal fashion, fashion, or the wedding industry is an advantage.
• No specific professional certification is required.
• Must be able to demonstrate previous sales, customer service, social media, or business results achieved in previous roles.
• Candidates should be comfortable working in a target-driven environment.

Salary ₦120,000 – ₦150,000 per month

How to Apply Interested and qualified candidates should send their CV to whipsmartrecruitment@gmail.com using "Sales/Customer Service Associate – Ikeja" as the subject of the email