Medical Receptionist

Medical Receptionist

The Medical Receptionist coordinates the daily administration of patients, visitors, staff and consultants at the front desk. The role is responsible for scheduling appointments, relaying patient enquiries, and the digital entry of patients' records, ensuring the front-office runs smoothly and professionally.

Responsibilities

• Patient registration, data entry and billing: Use the Laboratory Information Management System (LIMS), perform computer data entry of patient information and test requests, update patients' records, collect all necessary information from clients, perform cost estimates, billing and invoicing tasks, and take payments.
• Compliance and adherence to all safety and privacy procedures: Understand and follow all safety and infection control procedures relevant to the front office, maintain a clean, safe, healthy and secure working environment, follow Standard Operating Procedures (SOPs) while performing duties, and maintain and promote quality in all processes and operations.
• Customer relations and communication: Use proper manners when greeting and interacting with patients, work well under pressure and communicate effectively with patients, answer phones, review messages and relay patient enquiries, relay messages, send results and communicate health information, maintain confidentiality and respect clients' need for privacy, and communicate with laboratory staff and other staff to provide relevant, reliable information.
• Team support and operations coordination: Communicate, share information and collaborate with other team members and staff to enable efficient delivery of work, work effectively with other people to meet requirements and the organisation's standards of performance, follow the organisation's policies and procedures, contribute to the organisation's strategic goals and efforts, adhere to the employee code of conduct, and maintain records of office material stock and communicate requests for supplies and office maintenance work.

Requirements

• Minimum Educational Requirement: SSCE or Diploma in a relevant field (e.g. Health Administration, Business Administration, or related discipline)
• Preferred Technical Training: 1–2 years' work experience in a front-desk or customer service role, preferably within a healthcare or laboratory setting
• Additional Requirements: Experience with Laboratory Information Management Systems (LIMS) or hospital software, customer service experience, organisation and time management skills to handle a variety of tasks effectively
• Required competencies: Writing skills, reading skills, effective oral communication (listening and speaking) and interpersonal skills, planning and organising skills, computer application skills, attention to detail, patient centricity, professionalism, continuous learning, teamwork, efficient resource use

How to Apply Interested and qualified candidates should their cover letter and CV detailing their experience to: recruiment@lab360.ng using the Job Title as the subject of the email.