Customer Service Representative

Yousheng Group is seeking a female customer service representative to engage with company users through outbound phone calls, provide support, gather feedback, and ensure user retention. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to manage customer relationships effectively.

Responsibilities

• Make outbound phone calls to maintain relationships with existing users and recall inactive users back to the platform or service
• Clearly communicate product information, service updates, and solutions to users in a friendly and professional manner
• Respond to user questions, concerns, and complaints, ensuring resolution or proper escalation when necessary
• Accurately record details of each call, including user feedback, reported issues or challenges, and follow-up actions required
• Update internal systems or CRM tools with real-time call logs and user information
• Provide daily and weekly reports on call volume, user responses, achieved targets, and any recurring issues
• Meet or exceed daily call quotas and maintenance/recall goals as set by the supervisor
• Work collaboratively with the team to achieve overall department KPIs
• Identify user trends, challenges, or suggestions and provide insights to the management team for service improvement
• Participate in training sessions, team meetings, and performance reviews
• Maintain high professional and ethical standards during all interactions

Requirements

• High School (S.S.C.E) minimum qualification
• Fluent in English
• Proficient in at least one local Nigerian language: Yoruba, Hausa, or Igbo
• Strong verbal communication and active listening skills
• Ability to explain information clearly and confidently
• Basic ability to operate a tablet, smartphone, or digital device for call logs and CRM updates
• Ability to type simple reports or notes accurately
• Positive attitude and friendly personality
• Good interpersonal skills and emotional intelligence
• Ability to remain calm and professional during difficult conversations
• Strong work ethic with a commitment to meeting targets and deadlines
• Prior experience in customer service, telesales, or user engagement is an added advantage
• Female candidates aged 18–33 years highly recommended to apply

Salary

NGN 250,000 - 400,000 per month (Negotiable, Plus Commission)

How to Apply

Log in and apply on the job platform. Do not make any payment without confirming with the Jobberman Customer Support Team.