Operations Manager

Operations Manager

The Operations Manager will be responsible for driving operational efficiency, business execution, process improvement, and cross-functional coordination across the organization’s retail and manufacturing operations. The role will work closely with the Chief Operating Officer (COO) and departmental heads to translate business strategy into clear operational plans, effective structures, efficient processes, and measurable results.

Responsibilities

• Translate organizational goals and strategic priorities into clear operational plans and actionable initiatives.
• Develop and implement strategic and operational initiatives that improve efficiency, productivity, profitability, and service delivery.
• Coordinate the execution of key business initiatives across departments.
• Monitor operational performance against agreed objectives, timelines, and KPIs.
• Identify operational challenges, risks, bottlenecks, and dependencies and recommend practical solutions.
• Ensure that agreed decisions, action points, and business priorities are followed through to completion.
• Provide the COO and senior management with regular updates on operational performance, challenges, and opportunities.
• Review existing organizational structures, workflows, and business processes to identify gaps, duplication, inefficiencies, and areas for improvement.
• Develop and implement practical structures, workflows, and operating processes that improve accountability and efficiency.
• Continuously identify opportunities to streamline processes, reduce operational waste, improve turnaround times, and increase productivity.
• Lead process improvement initiatives across retail, manufacturing, supply chain, administration, and other relevant functions.
• Promote a culture of continuous improvement across the organization.

Requirements

• Think strategically and generate practical, commercially relevant business ideas.
• Have a strong understanding of organizational structures and how functions should work together.
• Demonstrate strong knowledge of processes, workflows, SOPs, and operational controls.
• Be capable of reviewing an existing process and redesigning it for improved efficiency.
• Understand how to build systems and structures that can support business growth.
• Be comfortable working directly with the COO, senior management, and departmental heads.
• Be able to turn strategy and ideas into measurable execution.
• Be proactive in identifying problems before they become significant operational issues.
• Have strong analytical and problem-solving capabilities.
• Be able to influence people, coordinate teams, and drive accountability across functions.
• Demonstrate sound commercial judgment and an understanding of business priorities.
• Be highly organized, disciplined, adaptable, and results-driven.

How to Apply Send their CV to: bradfieldforms@gmail.com