Customer Service Representative

We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate must have excellent communication skills, be computer literate, and possess strong problem-solving abilities to deliver outstanding customer support.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Resolve customer complaints promptly and professionally.
• Maintain accurate customer records using CRM software.
• Update and manage customer data in spreadsheets.
• Follow up on customer requests to ensure timely resolution.
• Collaborate with internal teams to improve customer satisfaction.
• Prepare customer service reports when required.

Requirements

• Minimum qualification: OND / HND / B.Sc. in a relevant field.
• Minimum of 3 years experience as a Customer Service Representative.
• Proficiency in CRM software.
• Strong knowledge of Microsoft Excel/Google Sheets and spreadsheet management.
• Computer literate with good knowledge of common office applications.
• Excellent written and verbal communication skills.
• Strong command of the English language and good linguistic skills.
• Excellent interpersonal, organizational, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.

How to Apply Interested and qualified candidates should send their CV and a portfolio showcasing previous video editing work to: careerng@fmragency.com using the job title as the subject of the email.