Client Experience Executive

FitCare Health is seeking a Female Client Experience Executive to join their team in Lekki Phase 1, Lagos. This role involves managing client interactions, sales, CRM, and supporting wellness events.

Responsibilities

• Welcome and serve clients professionally.
• Manage the front desk, WhatsApp, telephone and walk-in enquiries.
• Explain services, convert enquiries into purchases and encourage rebookings.
• Follow up with leads, existing clients and inactive customers.
• Maintain accurate client information and follow-ups in the CRM.
• Handle appointments, check-ins, payments and client concerns.
• Work with the marketing team on promotions and campaigns.
• Support wellness events and corporate enquiries.
• Suggest ideas to improve customer experience, retention and sales.
• Carry out general store duties, errands and administrative tasks when required.
• Conduct client consultations.
• Meet assigned KPIs and targets.

Requirements

• Female and professionally presented.
• Minimum of four years’ relevant experience.
• Previous experience in a wellness clinic, medical aesthetics clinic, private healthcare facility, premium spa, luxury hotel, premium gym, Pilates studio, private members’ club or luxury retail environment.
• Practical experience using CRM or customer-management systems.
• Proven customer-service, retention and sales experience.
• Excellent spoken and written English.

Salary ₦200,000 monthly (plus attractive bonuses)

How to Apply Send your CV, short cover letter and a recent professional photograph to: careers@fitcarehealth.com Use the email subject: Application – Client Experience Executive