Customer Service Executive - Social Media

Sun King is hiring a Customer Service Executive to manage customer interactions across social media platforms and drive customer engagement and sales conversions.

Responsibilities

• Monitor and respond promptly to customer inquiries, comments, and messages across Facebook, Twitter, Instagram, TikTok, LinkedIn, and other social media channels
• Provide solutions-oriented assistance that addresses customer needs while maintaining Sun King's brand voice and tone
• Identify, qualify, and engage potential customers through social media interactions to advance them through the sales journey
• Partner with sales and customer experience teams to ensure smooth handover of qualified prospects and resolution of escalated concerns
• Represent Sun King's mission and values in all online interactions, fostering positive digital engagement
• Document interactions through detailed call notes, reports, and data logs; escalate complex issues to relevant teams
• Track and report on customer feedback trends and recurring concerns

Requirements

• HND or Bachelor's Degree from a reputable institution
• Minimum 1 year experience in customer service, social media management, telesales, or similar role
• Good typing speed and accuracy
• Ability to speak local language
• Familiarity with social media platforms: Instagram, Facebook, X/Twitter, TikTok, email
• Experience with CRM tools, particularly Zendesk and Ameyo
• Strong people skills and partnership mindset
• Ability to work effectively within cross-functional teams

What We Offer

• Professional growth in a dynamic, high-social-impact industry
• Open-minded, collaborative culture with driven colleagues
• Multicultural work environment with exposure to diverse geographies and backgrounds
• Structured learning and development programs through the Sun Center for Leadership

How to Apply

No application instructions provided in the posting.