Customer Service Assistant - Lagos

Green Africa is hiring a Customer Service Assistant to manage baggage operations and assist customers at the check-in desk and arrival hall in Lagos.

Responsibilities

• Ensure accurate baggage weights are captured and processed at check-in desks
• Record and store unclaimed Green Africa tagged baggage in the arrival hall
• Assist customers with luggage and direct those with baggage irregularities (lost or damaged) to the Duty Officer
• Advise customers on excess baggage payment processing
• Tag baggage with destination details before conveying to the Baggage Screening Point
• Inspect baggage condition before acceptance and handle damaged bags per company policy
• Process Company Materials (COMATs) and RUSH bags for departing and arriving flights
• Identify and assist customers with special needs (wheelchair users, expectant mothers, mothers with infants, group travellers) before check-in
• Ensure no baggage is left unattended and check for suspicious baggage; adhere to security procedures and weight limits
• Coordinate with Check-in officers and Turnaround Coordinators to track unloaded baggage

Requirements

• OND/SSCE qualification
• Exceptional communication and interpersonal skills
• High-level numeracy skills
• Strong attention to detail

How to Apply No application instructions provided in the posting.