Front Desk Officer

Front Desk Officer

A Front Desk Officer is responsible for providing exceptional customer service, managing membership records, ensuring access control and security, performing administrative duties, supporting marketing efforts, enforcing health and safety standards, and participating in professional development.

Responsibilities

• Welcome customers and check in members professionally.
• Attend to all calls, messages, and direct messages in a timely manner.
• Explain gym packages to new members and assist them in becoming familiar with the facility.
• Provide excellent customer service and resolve inquiries effectively.
• Gather customer feedback and escalate concerns to line manager.
• Promote ongoing programs, classes, and special offers to members.
• Upsell memberships, personal training packages, and wellness products.
• Update member records with new contact information and payment details.
• Maintain accurate membership records and process fees as directed by Management.
• Process card/transfer payments for gym/facility services rendered.
• Ensure up to date records with client and non entry for expired memberships.
• Ensure accurate and adequate access control for all members and visitors.
• Act as the “eyes and ears” of the facility by reporting suspicious activities or safety concerns promptly.
• Handle general front desk operations including sorting incoming mail, filing, data entry, and dispatching packages.
• Ensure proper organization of front office operations and maintain tidy, clean common areas.
• Manage supply inventory and monitor facility equipment needs.
• Create engaging content and manage the facility’s social media platforms to promote services and events.
• Support promotional campaigns and community outreach initiatives.
• Collaborate with trainers and management to highlight success stories on social media.
• Enforce gym safety rules and ensure members use equipment responsibly.
• Monitor compliance with hygiene standards (sanitizing equipment, enforcing mask or cleanliness policies if applicable).
• Support emergency procedures, including first aid response and evacuation protocols.
• Ensure that front desk is tidy at all times.
• Participate in staff training sessions to stay updated on customer service, safety, and fitness trends.
• Maintain knowledge of gym services, schedules, and promotions to answer member inquiries effectively.

How to Apply Interested and qualified candidates should send their Applications to: hr@ecofitnesshub.com using the Job Title as the subject of the email.