Customer Service Representative

Customer Service Representative

The Customer Service Representative serves as the first point of contact for clients and prospects, providing accurate information, resolving inquiries, and ensuring an excellent customer experience.

Responsibilities

• Attend to client calls, emails, social media messages, and walk-in inquiries courteously and professionally.
• Handle client complaints or issues promptly, ensuring satisfactory resolution.
• Accuracy and timeliness in record keeping and reporting.

Requirements

• HND/ B.Sc. Degree in Business Administration, Mass Communication, Marketing, or related field.
• Minimum of 1 year of experience in customer service
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and organizational abilities.
• Calm, patient, and empathetic personality with a client-first mindset.

How to Apply Interested and qualified candidates should send their CV to: hiring@leamconsulting.com using the Job Title as the subject of the email.