Customer Experience Executive

We are seeking an experienced Customer Experience Executive to improve customer experience across the Group’s cleaning, laundry, facility management, and logistics businesses. The role will focus on customer satisfaction, service quality, relationship management, and continuous improvement.

Responsibilities

• Develop and implement customer experience initiatives across business units.
• Standardize customer service processes and promote a customer-centric culture.
• Build and maintain strong customer relationships.
• Manage and optimize the CRM system and customer data.
• Monitor customer service standards and coordinate complaint resolution.
• Conduct customer satisfaction surveys and service reviews.
• Analyse customer feedback, complaints, and service trends to identify improvements.
• Track customer experience metrics and prepare performance reports.
• Collaborate with Business Development and IT teams to improve customer engagement.
• Support customer service training and coaching for frontline teams.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Customer Relationship Management, Hospitality Management, or a related field.
• 4–6 years' experience in customer experience, customer service, or client relationship management.
• Experience in logistics, hospitality, facility management, or other multi-service environments is an advantage.
• Proficiency in CRM platforms, Microsoft Office, and customer engagement tools.
• Strong communication, stakeholder management, analytical, and problem-solving skills.
• Experience with customer journey mapping, service quality management, and complaint resolution is an advantage.
• Professional certification in Customer Experience, Customer Service, or CRM is an added advantage.

Salary ₦250,000 – ₦300,000/month

How to Apply Send your CV to jijedapthrconsulting@gmail.com using “Customer Experience Executive” as the subject of the email.