Key Account Specialist

We are looking for a proactive, customer-focused, and relationship-driven Key Account Specialist to join our growing team. In this role, you'll be responsible for delivering exceptional support to our merchant partners, ensuring they receive timely assistance, seamless onboarding, and an outstanding service experience.

Responsibilities

• Serve as the primary point of contact for assigned merchant accounts, delivering timely and professional support.
• Provide first-line support to merchants via phone calls, emails, live chat, and other communication channels.
• Resolve merchant inquiries, complaints, and operational issues promptly or escalate complex cases to the appropriate internal teams.
• Guide merchants through onboarding, account setup, and effective use of company products and services.
• Follow up on open support tickets to ensure timely resolution and high levels of merchant satisfaction.
• Maintain accurate and detailed records of merchant interactions, issues, and resolutions within the CRM system.
• Build and maintain strong, long-term relationships with assigned merchant accounts.
• Monitor merchant satisfaction and proactively identify opportunities to improve the overall support experience.
• Educate merchants by communicating product updates, new features, best practices, and relevant company information.
• Collaborate with cross-functional teams to ensure efficient issue resolution and continuous service improvement.
• Prepare periodic reports on merchant support activities, recurring issues, service performance, and key account insights.
• Meet established service standards, response time targets, and performance metrics.
• Stay up to date with company products, processes, policies, and industry best practices.
• Subject self to the leadership of the Customer Experience team and the company.

Requirements

• Bachelor's degree in any relevant discipline.
• 1–3 years of experience in Customer Support, Customer Success, Key Account Management, Merchant Support, or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Proven problem-solving and conflict-resolution skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite or Google Workspace.
• Experience using CRM or customer support platforms is an added advantage.
• Ability to work independently while collaborating effectively with cross-functional teams.
• A proactive attitude, customer-first mindset, and commitment to delivering exceptional service.

Salary NGN150,000 per month

How to Apply Qualified and interested candidates should send their CV to careers@buypower.ng with "Key Account Specialist" as the subject of the email.