Customer Service Email - Supervisor

Leadway Properties and Investment is hiring a Customer Service Email Supervisor to manage client inquiries and insurance-related communications via email in Lagos.

Responsibilities

• Respond professionally to general business and life insurance queries via email using A365 and Dynamics CRM
• Educate clients on business and life insurance products tailored to their needs
• Provide accurate information on insurance policies, coverage options, and premium rates
• Generate quotes for motor and travel insurance policies
• Issue travel certificates and manage policy renewals
• Communicate payment confirmations for new policies and renewals
• Send manual renewal notifications via email
• Coordinate with underwriting for endorsements and claims teams for claim registration and processing

Requirements

Education:

• Bachelor's degree or HND in Social Sciences
• Master's degree or customer service certification (preferred)

Experience & Skills:

• Minimum 1–5+ years in customer service
• Ability to manage difficult customers and ambiguous complaints
• High professionalism and confidentiality standards
• Strong interpersonal and presentation skills
• Excellent oral and written communication
• Good analytical and problem-solving abilities
• Effective time management
• Collaborative team player

How to Apply

https://jobs.notchhr.io/6a42828a81a38d3bed1ac25a