Customer Service Representative

Pagatech Limited is hiring a Customer Service Representative to handle incoming customer inquiries across multiple channels and provide excellent service support.

Responsibilities

• Handle customer interactions via telephone, chat, and face-to-face communication
• Answer incoming calls in a pleasant and professional manner
• Understand and explain Paga products and services to customers
• Document all customer inquiries and calls accurately for reporting
• Fill out customer complaint forms and follow the complaint resolution process
• Monitor call tracking and ensure timely responses and call returns
• Resolve customer complaints and escalate unsolved issues to appropriate teams
• Follow up on all customer interactions within 24 hours
• Conduct weekly agent outlet visitations
• Maintain and submit weekly activity reports
• Perform other duties as assigned by the Customer Care Manager or Supervisor

Requirements

• 1–2 years of work experience in a call centre and customer service environment
• University degree or HND equivalent
• Completed mandatory NYSC service
• Strong verbal and written communication skills
• Excellent listening and telephone skills
• Strong customer service focus and interpersonal skills
• Ability to recognize and manage assertive and irate customers
• Good product knowledge
• Computer literacy with accurate and timely data entry ability
• Attention to detail and accuracy
• Flexibility and adaptability

Salary

Not stated

How to Apply

No application instructions provided in the posting.