Store Supervisor

Store Supervisor

Responsible for overseeing daily operations of the store, ensuring customer satisfaction, managing staff, maintaining inventory, and adhering to company standards. This role requires strong leadership and organizational skills.

Responsibilities

• Handle customer questions, complaints, and issues and ensure customer satisfaction.
• Supervise the deli and ice-cream section for frequent supply of raw materials needed for production.
• Responsible for the computation of monthly staff attendance and communicating same to the appropriate quarters.
• Receive goods from warehouse and ensure the products brought are in good condition and the physical goods received corresponds with items on the invoice.
• Prepare statement note for suppliers.
• Supervise cash point and effectively manage retail staff.
• Ensure good product displays are maintained.
• Maintain store's cleanliness, health and safety measures.
• Ensure merchandise is clean and ready to be displayed as at when due.
• Identify current and future trends that appeal to consumers.
• Maintain inventory and ensure items are in stock.
• Ensure promotions are accurate and merchandised to the company’s standard.
• Ensure standards for quality, customer service, health and safety are met and maintained.
• Monitor local competitors and ensure that monthly targets are achieved.
• Ensure change for daily sales is readily available.
• Maintain appropriate and correct remittance of sales proceeds to account officer for reconciliation.
• Organize and distribute staff schedules ensuring it is followed strictly and manage changes if any arises.
• Effectively manage different departments within the stores.
• Contribute to team effort by accomplishing related task as needed.
• Ensure products order are received from CROs for necessary modification and submission to Manager.
• Ensure order sent to direct suppliers are acknowledged and effectively follow up to ensure prompt supply.
• Ensure general CROs supervision for daily guidance, counselling, training and total compliance to organization’s policies, processes and procedures.

Requirements

• Degree in Business Administration or relevant field.
• MUST have minimum of 2 years’ experience working in a retail environment, ideally in a supervisory role.
• Powerful leading skills and business orientation.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Strong organizational skills.
• Attention to Details and Numerical Skills.
• Demonstrable Skills and Technical Competence.
• High integrity.
• Good communication and interpersonal skills.
• Ability to deliver tasks in a timely and quality manner.

How to Apply Send their CV in MS Word or PDF to: career.dominostores@gmail.com