Customer Evidence Manager

Customer Evidence Manager

Dropbox is seeking a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers their managed sales motion. This role involves producing credible evidence such as case studies, ROI studies, video testimonials, and peer reviews to support enterprise sales efforts. The ideal candidate will have experience in B2B content marketing, customer marketing, or sales enablement and will be responsible for managing the sales content library, ensuring the right proof reaches the right seller at the right time.

Responsibilities

• Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue.
• Set the creative and editorial direction and maintain the evidence taxonomy, freshness, and discoverability of the asset library.
• Manage the sales content library (Highspot, Deeto, or comparable) — organize assets by deal stage, customer profile, vertical, and product; set and enforce freshness standards; and proactively surface content gaps.
• Run a recurring Sales–Marketing feedback session to understand seller needs, assess content performance in live deals, and prioritize new evidence.
• Ensure the right proof reaches the right seller for the right deal stage proactively, and track evidence utilization by account executive and deal stage to close adoption gaps.
• Partner with Marketing Operations to build campaign attribution and reporting in Salesforce, measuring evidence's influence on pipeline, win rate, and sales-cycle velocity.
• Provide monthly reporting to Sales and Marketing on evidence performance and pipeline acceleration, and maintain a rolling pipeline of customers at each stage of evidence development.

Requirements

• 8+ years in B2B content marketing, customer marketing, or sales enablement — ideally spanning all three.
• Demonstrated experience building and operating a customer evidence, case-study, or advocacy program that sellers actively used in live sales cycles.
• Strong command of complex B2B sales cycles and the specific evidence needed at each stage, from discovery and evaluation through procurement and legal review.
• Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement.
• A creative/editorial background with strong instincts for what makes a compelling customer story and credible social proof — able to set the bar, write briefs, direct and manage agency partners, and edit to a high standard, while managing multiple stories and stakeholders at once.

Salary $142,800 — $193,200 CAD annually

How to Apply https://weworkremotely.com/remote-jobs/dropbox-customer-evidence-manager-1