Customer Service Associate (HIM Certified)

Lily Hospitals Limited is recruiting a Customer Service Associate to serve as the first point of contact for customers and clients in a fast-paced healthcare environment. The ideal candidate will handle inquiries, resolve complaints professionally, and ensure excellent customer experience.

Responsibilities

• Welcome and attend to customers and visitors professionally
• Respond promptly to customer inquiries through physical interaction, phone calls, and digital platforms
• Resolve complaints efficiently and escalate complex issues where necessary
• Provide accurate information regarding company products and services
• Maintain proper customer records and documentation
• Handle customer feedback and ensure customer satisfaction
• Support administrative and operational activities within the department
• Maintain professional appearance and uphold company customer service standards
• Build and maintain positive relationships with customers and clients
• Perform other duties as assigned by management

Requirements

• HIM (Health Information Management) Certification (mandatory)
• 1–3 years of relevant customer service experience
• Minimum HND/Bachelor's Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or related discipline
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Good knowledge of Microsoft Office applications
• Ability to multitask and work under pressure
• Strong organizational and time management skills
• Professional appearance and positive attitude
• Ability to work independently and within a team environment
• Must reside in Warri, Delta State or its environs (accommodation will not be provided)

Benefits

• Attractive and competitive salary package
• Professional and supportive work environment
• Career growth and advancement opportunities
• Continuous training and development
• Health and welfare benefits

How to Apply

Interested and qualified candidates should send their CVs, school result, NYSC certificate, and other relevant credentials to: recruitment@lilyhospitals.net using the Job Position as the subject of the email.