Customer Service Representative

MSport is an international online betting platform operating in Nigeria and Ghana, seeking an experienced Customer Service Representative to handle multi-channel customer inquiries including chats, emails, calls, and social media. You'll be responsible for delivering timely support while identifying opportunities to improve operations and customer satisfaction.

Responsibilities

• Answer customer service calls, chats, and emails in a timely, efficient, and knowledgeable manner
• Handle customer inquiries and complaints across multiple channels
• Suggest methods to improve area operations, efficiency, and service
• Gather and understand customer feedback and needs
• Assist management with daily call centre operations including staffing, training, scheduling, and recognition programmes

Requirements

• Minimum HND qualification in any discipline
• Minimum 2 years of call centre experience
• Fluency in spoken and written English
• Good customer management skills
• Proficiency in MS Office (Excel, Word, etc.)
• Effective communication skills (oral, written, and computer)
• Ability to multitask and adapt to change
• Outstanding knowledge of Hausa or Igbo language (added advantage)
• Familiarity with sports betting (added advantage)

Salary

NGN 180,000 gross monthly (Basic: NGN 126,000 + Performance: NGN 54,000)

How to Apply

Log in and apply on the job platform. Do not make any payment without confirming with the Jobberman Customer Support Team.