Front Desk / Admin Officer

Front Desk / Admin Officer

Robeck Locks Ltd is a furniture hardware importer, distributor and retailer with multiple locations in Lagos. We are seeking an organised, professional and digitally confident individual to manage reception, provide administrative support, and handle our social media and online business accounts.

Responsibilities

• Welcome customers and visitors professionally.
• Handle telephone, emails and WhatsApp enquiries.
• Provide accurate product information and refer sales enquiries to the appropriate team.
• Record enquiries and follow up with customers and relevant departments.
• Prepare letters, reports, and other business documents.
• Maintain accurate records, correspondence and organised filing systems.
• Coordinate appointments, meetings and office schedules.
• Monitor office supplies and support routine office operations.
• Handle company and customer information confidentially.
• Manage day-to-day activity on the company’s Instagram, Facebook, WhatsApp Business and other designated online accounts.
• Create and schedule approved product posts, promotional content and company updates.
• Take clear product photographs and create simple graphics and short videos.
• Respond professionally to comments, direct messages and online customer enquiries.
• Keep product listings, prices, availability and business information up to date.
• Record online sales leads, forward orders to the sales team and follow up on customer requests.

Requirements

• OND, HND or bachelor’s degree in Business Administration, or a related discipline.
• At least 1–2 years of relevant experience in administration, customer service or a similar role.
• Practical experience managing business social media pages and online accounts.
• Good spoken and written English, with strong customer service skills.
• Working knowledge of Microsoft Word, Excel, email and digital filing.

How to Apply Send CV and a Cover Letter to: hr.robecklocks@gmail.com Include your current area of residence and earliest available start date.