Client Service Manager – Digital Experience

Client Service Manager – Digital Experience

A Client Service Manager is responsible for managing client relationships, driving seamless campaign execution, and uncovering growth opportunities. They serve as the key link between clients and internal teams, ensuring excellent service and results.

Responsibilities

• Manage and maintain the client database, of all partnerships, and high-level partnerships.
• Managing and assessing the customer life cycle and the digital experience life cycle.
• Manage and develop relationships with key partners to support the company's growth.
• Act as the primary point of contact and the mouthpiece of the company to clients and partners.
• Utilize client service tools to streamline communication and manage client interactions efficiently.
• Monitor customer interactions for insights and data.
• Coordinate cross-functional teams including Strategy, Creative, Media, Technology, Data Analytics, and Production.
• Schedule and conduct meetings with potential and existing clients.
• Prepare and distribute newsletters, announcements, and milestone communications.
• Compile and report client feedback to improve service delivery.
• Conduct regular business reviews and present campaign performance insight.
• Gather briefs from clients and ensure their needs and requirements are met.
• Provide detailed reports to clients regarding progress and achievements.
• Communicate key milestones and achievements to clients regularly.
• Creating the digital experience strategy and assisting with the customer experience strategy.

Requirements

• A degree in Humanities, Social Sciences or related field.
• 3–5 years proven experience in a client-facing role or a similar role.

How to Apply Interested and qualified candidates should forward their CV to: hrconnect.ng@dentsu.com using the position as subject of email.