Customer Service & Social Media Assistant

Whip Smart Service Providers Limited is seeking a smart, organized, and customer-focused assistant to support daily operations, including customer service, order processing, inventory management, and social media content creation.

Responsibilities

• Respond to customer inquiries and provide excellent customer service
• Process and track customer orders from placement to delivery
• Conduct quality checks on products before dispatch
• Monitor and maintain accurate inventory records
• Coordinate with logistics partners for timely order fulfillment
• Resolve customer complaints and issues professionally
• Capture photos and videos for social media content
• Create and post engaging content across social media platforms
• Support marketing and promotional activities
• Maintain accurate records of customer interactions and order activities
• Ensure seamless and positive customer experience

Requirements

• Female candidates only
• Age: 21–28 years
• Minimum HND/BSc in any discipline
• Good verbal and written communication skills
• Basic knowledge of social media platforms and content creation
• Computer literacy and proficiency in Microsoft Office applications
• Ability to work independently and as part of a team

Preferred Experience

• Previous experience in customer service, social media management, retail operations, or related roles

Working Hours

Monday – Saturday, 9:00 AM – 5:30 PM

How to Apply

No application instructions provided in the posting.