CALL CENTER OFFICER

CALL CENTER OFFICER

Blue Wave New Energy Technology Nigeria Company Limited is seeking a dedicated and customer-focused Call Center Officer to join their team in Ikeja, Lagos. The role involves managing customer interactions, following up on inquiries, and working closely with various departments to ensure seamless service.

Responsibilities

• Confirm and validate customer information from the assigned data pool.
• Follow up with interested customers to address inquiries and guide decision-making.
• Work with the After-Sales Team to resolve customer issues promptly.
• Partner with the New Media Team on digital customer outreach.
• Coordinate with B2B and B2C Departments to align call center efforts with business strategy.
• Serve as liaison between the call center and other departments.
• Monitor call center metrics, with attention to the 25% conversion rate target.
• Analyze performance data and implement improvement strategies.

Requirements

• OND/HND/Bachelor’s Degree.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills, with active listening.
• Customer-focused and adaptable to different personality types.

How to Apply Send your CV to hr@bluewave.top using the job title as the subject of the email.

Application Closing Date: 30th September, 2026