Customer Service and Support Officer

Adventure Capital Group is seeking a Customer Service and Support Officer to join its team in Lagos. This full-time hybrid role involves responding to customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction across multiple communication channels.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Resolve customer complaints promptly and professionally
• Provide accurate information about products and services
• Escalate complex issues to the appropriate team when necessary
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure issues are fully resolved
• Support internal teams with customer feedback and insights
• Deliver excellent customer experience and maintain professional phone etiquette

Requirements

• Bachelor's Degree
• Minimum of 3 years of experience in customer service
• Ability to work on rotational shift basis, including night shifts and weekends
• Strong communication and interpersonal skills
• Basic proficiency in Microsoft Office tools
• Problem-solving mindset with attention to detail
• Ability to multitask and work in a fast-paced environment
• Ability to work both independently and within a team

How to Apply Interested and qualified applicants should send their CV to: evelyn.olanrewaju@adventurecapital.com.ng using the Job Position as the subject of the mail.