Senior Director, Field Enablement

Senior Director, Field Enablement

PagerDuty is seeking a Sr. Director of Field Enablement to lead a team of enablement professionals supporting our sales, customer success, and partnership organizations. This role involves building and scaling global enablement functions to ensure customer-facing teams are equipped with the right tools and knowledge to sell and support PagerDuty's diverse product portfolio as we enter a new phase of growth.

Responsibilities

• Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership.
• Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition.
• Drive the creation of learning programs and events that align with overall sales and company strategy.
• Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources.
• Collaborate with marketing and product marketing to develop effective sales messaging and collateral.
• Design and maintain an end-to-end sales onboarding program.
• Develop and lead the everboarding process for the sales team.
• Build out and scale enablement support functions for Customer Success and Partnerships.
• Communicate the enablement strategy, roadmap, and KPIs to stakeholders globally.
• Develop and maintain a library of sales enablement resources.
• Drive adoption and utilization of sales enablement tools such as MindTickle and Highspot.
• Partner with the sales systems team to drive adoption of sales tools like Clari, Salesloft, Salesforce.
• Conduct regular assessments of sales processes and identify areas for improvement.
• Set key metrics to assess the impact of sales enablement efforts on sales performance.
• Stay up-to-date with industry trends and best practices in sales enablement.

Requirements

• Bachelor's degree in business, marketing, or related field. MBA is a plus.
• 10+ years of sales enablement experience or a combination of sales/post-sales, training, and enablement roles.
• 5+ years of management experience leading enablement teams.
• Proven track record of building and delivering innovative, strategic sales enablement programs.
• Experience implementing and maintaining content management platforms such as Highspot or Seismic.
• 3+ years of experience in high-velocity, high-growth startup environments, preferably in SaaS.

Salary

• Base salary range: $180,000 - $303,600 USD.
• May be eligible for bonus, commission, equity, and/or benefits.

How to Apply Please apply through the official PagerDuty careers page.