Logistics Customer Service Representative

Join GUO Transport Company Limited as a Logistics Customer Service Representative and be the first point of contact for customers, managing parcel bookings, coordinating logistics operations, and ensuring exceptional service delivery across multiple locations.

Responsibilities

• Serve as first point of contact for customers on parcel booking, rates, delivery timelines, and logistics inquiries
• Coordinate routing and tripping of parcels for prompt dispatch and timely delivery
• Supervise and verify proper packaging, registration, and inspection of parcels before dispatch
• Track and monitor parcels in transit and proactively update customers on delivery status
• Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery
• Handle customer complaints, claims, and inquiries to ensure timely resolution
• Work closely with operations and dispatch teams to facilitate smooth coordination
• Record and maintain customer data and transaction history in the CRM system
• Support revenue collection and ensure proper transaction recording
• Promote GUO Logistics services through professional customer interactions

Requirements

• Education: Minimum HND/Bachelor's degree in Logistics, Business Administration, Supply Chain Management, or related field
• Experience: 1–3 years proven experience in logistics, courier services, or transport operations
• Skills: Excellent communication and interpersonal abilities; strong understanding of parcel handling and logistics operations; proficiency in Microsoft Office and logistics tracking tools; keen attention to detail; ability to multitask under pressure; strong problem-solving and customer service orientation

Work Schedule

Mondays to Sundays with one day off every week

• Morning Shift: 7:30am – 1:30pm
• Afternoon Shift: 1:00pm – 8:00pm

How to Apply

The RUBY Centre, 762 Aminu Kano Crescent, besides the 2nd traffic light after BANEX Plaza by the left hand side (same building with Kilimanjaro)