Customer Service / Front Desk Officer

Role Overview

Customer Service / Front Desk Officer is responsible for providing excellent service to patients, staff, and visitors, while performing a variety of administrative and operational duties within the hospital.

Responsibilities

• Deal with customer/staff/patient enquires and questions in a courteous, effective and efficient manner.
• Collect & dispose of hospital refuse, clinical waste & laundry in line with Hospital policy.
• Collection and transportation of X-rays, reports, medical records, specimens etc. as required.
• Collection/transportation of supplies/equipment within the Hospital.
• Assist in the lifting, mobilizing, and transportation of patients as per diagnostic centre policy & health and safety guidelines.
• Collection and delivery of Hospital post.
• Changing and movement of medical equipment.
• Carry out cleaning duties in designated areas as required in accordance with infection control and health and safety guidelines.
• Telephone, Reception, & Switchboard duties as required.
• Prepare Laboratory orders & highlight low stock items to office staff.
• Maintain stock levels as required.
• Grounds maintenance duties on Bank Holidays or Weekends as required.
• Be familiar with and comply with Health & Safety policies, procedures and standards.
• Adhere to Hospital infection control policy and be aware of and exercise best practice in relation to personal hygiene.
• Adhere to the prescribed dress code and to wear any personal protective equipment provided including protective clothing and protective footwear.
• Use any safety equipment provided.
• Take all the necessary steps to ensure the maximum security and safety of the working area and all equipment and supplies contained therein.
• Co-operate fully and participate with/in all health and safety training programme
• Be familiar with and comply with lifting & handling techniques
• Be familiar with the Hospital’s Major Emergency Plan, and Fire Plan.
• Take direction and guidance from Customer Service officer /Relevant Department Head in relation to duties.
• Report for duty on time and at the designated place of duty as prescribed.
• Perform duties efficiently, effectively and economically in line with best practice and/or as directed by supervisor.
• Management in the provision of a quality service at all times and to be flexible in the performance of such
• Strictly adhere to operational policies and procedures specific to designated area of duty.
• Maintain confidentiality of all matters pertaining to the diagnostic centre, staff and patients.

How to Apply Interested and qualified candidates should send their CV to: nuvie@bchs.com.ng using the Job Title as the subject of the email.