DevOps & AI Automation Engineer

We are seeking a technically versatile DevOps & AI Automation Engineer to join a growing UK-based client organisation. This is a dual-function role requiring strong system administration and infrastructure management capabilities alongside the ability to design, build, and deploy intelligent AI agents, chatbots, and automation solutions.

Responsibilities

System Administration & DevOps:

• Manage, maintain, and monitor cloud and on-premises infrastructure (Linux/Windows servers, VMs, containers)
• Administer and optimise CI/CD pipelines and deployment workflows
• Implement and maintain security protocols, access controls, and compliance standards
• Monitor system performance, availability, and capacity, proactively resolving issues
• Manage DNS, networking, firewalls, VPNs, and cloud services (AWS, Azure, or GCP)
• Maintain disaster recovery plans, backup procedures, and business continuity protocols

Bitrix24 Administration & Development:

• Administer and configure the organisation's Bitrix24 environment (CRM, tasks, workflows, communication tools)
• Build and maintain Bitrix24 automation rules, business processes, and workflow triggers
• Develop and deploy Bitrix24 chatbots and virtual assistants using the Bitrix24 REST API and Open Channels
• Integrate Bitrix24 with third-party applications via REST API, webhooks, and middleware tools
• Create and maintain user roles, permissions, and onboarding configurations within Bitrix24
• Troubleshoot Bitrix24 platform issues and liaise with Bitrix24 support

AI Agent & Bot Development:

• Design, build, and deploy AI-powered chatbots and virtual agents for the company website and customer-facing channels
• Develop internal AI automation bots to handle repetitive tasks, data entry, notifications, and escalations
• Integrate large language model (LLM) APIs (e.g. Anthropic Claude, OpenAI GPT) into existing workflows and platforms
• Build and maintain agent orchestration logic, prompt engineering pipelines, and tool-use integrations
• Implement retrieval-augmented generation (RAG) where appropriate, including embedding models and vector databases
• Monitor AI agent performance, iterate on prompts and logic, and maintain comprehensive logging

Automation & Scripting:

• Write and maintain automation scripts in Python and/or Bash to streamline operational and business processes
• Build internal tools and integrations connecting various systems via APIs and webhooks
• Identify manual, repetitive workflows across the organisation and propose and implement automated alternatives

Requirements

Essential:

• Degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience
• Minimum 2 years of experience in a DevOps, systems administration, or infrastructure engineering role
• Demonstrated hands-on experience with Bitrix24 or similar system, including CRM administration, workflow automation, and bot development
• Solid scripting ability in Python and/or Bash
• Working knowledge of LLM APIs (Anthropic, OpenAI, or equivalent) and AI agent frameworks
• Experience deploying and maintaining containerised applications (Docker, Kubernetes or similar)
• Familiarity with cloud platforms: AWS, Azure, or GCP
• Proficiency with version control systems (Git) and CI/CD tooling (GitHub Actions, Jenkins, or similar)
• Strong understanding of REST APIs, webhooks, and integration patterns
• Excellent problem-solving skills and ability to work independently in a remote setting
• Effective written and verbal communication in English
• Monitoring & logging tools (Grafana, Datadog, CloudWatch, or similar)

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