Customer Service Representative

College Migration is an education-tech platform helping students find, apply to, and secure admission into universities abroad. We are seeking a Customer Service Representative to manage customer interactions, handle visa-related inquiries, and ensure exceptional client satisfaction.

Responsibilities

• Oversee interactions between customers and key team members
• Use CRM and ERP systems to manage relationships internally and externally
• Develop and nurture customer retention plans
• Manage all existing and unsatisfied clients
• Advise clients on visa options, requirements, and procedures
• Assist in preparing and reviewing visa application documents
• Ensure compliance with embassy and immigration regulations
• Track application progress and provide updates to clients
• Handle complex cases and provide tailored solutions
• Create and maintain documentation on processes, policies, and help-related matters
• Analyze data and create reports on team operations and productivity
• Ensure zero tolerance to customer dissatisfaction
• Meet assigned targets and performance metrics

Requirements

• BSc Degree, HND, or ND in Mass Communication, Business Administration, Psychology, Public Relations, or English
• 3–5 years of experience in a customer relationship role
• Proven customer support experience
• Proficiency with CRM and ERP systems
• Attention to detail and ability to multitask
• Excellent conflict resolution and communication skills
• Emotional intelligence and empathy
• Strong data management understanding
• Good social media usage (a plus)

Salary

N2,000,000 per annum

How to Apply

Interested and qualified candidates should send their CV to: career@collegemigration.com using the Job Position as the subject of the email.

Note: For gender equality, qualified female candidates are encouraged to apply.