Quality Control & Standardisation Lead

Role Overview

The Quality Control & Standardisation Lead is responsible for developing, implementing, and managing quality assurance frameworks across both delivery modalities of the NiWEMA programme: the LMS-based online cohort stream (300,000 participants) and the physical training stream delivered by EDC and implementing partners (450,000 participants).

Responsibilities

• Design and implement separate but complementary quality assurance frameworks for the LMS-based online delivery stream and the physical training delivery stream.
• Monitor LMS engagement data, cohort completion rates, facilitator activity, and participant experience for the online stream.
• Develop training quality standards, observation protocols, trainer assessment tools, and venue compliance checklists for the physical stream.
• Lead regular quality audits across both streams, including remote monitoring of online cohorts and periodic field observation visits to physical training sites.
• Design and deliver facilitator and trainer induction, training, and ongoing capacity building for both online facilitators and physical trainers.
• Develop and maintain all programme standards documentation including online facilitator handbooks, physical trainer guides, cluster training standards, and content quality benchmarks.
• Monitor quality outcomes for both individual and cluster-based participation models.
• Work with the LMS administrator to ensure the platform is configured to support quality monitoring and data capture for the online stream.
• Work with the implementing partner management function to ensure quality standards are embedded in partner agreements and monitored throughout partner delivery.
• Report on quality indicators across both streams to the Project Director, identifying risks and recommending corrective actions.
• Champion continuous improvement and ensure quality standards are gender-responsive and appropriate for young women micro-entrepreneurs across all sectors and delivery contexts.

Requirements

• Bachelor’s Degree in Education, Social Sciences, Business Administration, or a related field.
• Master's degree is an added advantage.
• 6–8 years' experience in quality assurance, programme monitoring, curriculum delivery, or learning and development.
• Demonstrated experience designing quality frameworks for both online/digital and physical/field-based programme delivery.
• Experience with large-scale training programmes delivered through a network of implementing partners or trainers.
• Strong analytical skills and comfort with data-driven performance management.
• Field experience conducting training quality assessments or observations is required.

How to Apply Interested and qualified candidates should submit their CV and Cover Letter to: niwemaproject@pau.edu.ng using the job title e.g "Safeguarding Lead" as the subject of the email.