Customer Service Assistant - Akure

Green Africa is seeking a Customer Service Assistant to work at the Akure airport location, responsible for baggage handling, customer support, and ensuring smooth check-in operations.

Responsibilities

• Ensure accurate baggage weights are captured and processed at check-in desks
• Record and store unclaimed baggage in the arrival hall
• Assist customers with luggage and direct those with baggage irregularities to the Duty Officer
• Advise customers on excess baggage payment processing
• Tag baggage with destination details before conveying to Baggage Screening Point
• Inspect baggage condition and handle damaged bags per company policy
• Record and process company materials (COMATs) and RUSH bags for departing/arriving flights
• Identify and assist customers with special needs (wheelchair users, expectant mothers, infants, group travellers)
• Monitor check-in area to prevent unattended baggage and check for suspicious items
• Coordinate with check-in officers and turnaround coordinators to track baggage

Requirements

• OND/SSCE qualification
• Exceptional communication and interpersonal skills
• High-level numeracy skills
• Strong attention to detail

How to Apply No application instructions provided in the posting.