Customer Service Officer

Customer Service Officer

Jomav Homes is seeking a dedicated Customer Service Officer to provide exceptional support to clients throughout the property acquisition process. This role involves handling inquiries, assisting with documentation, resolving conflicts, and maintaining client relationships.

Responsibilities

• Responding to client questions via phone, email, and social media regarding property listings, pricing, and payment plans.
• Assisting clients with the property acquisition process, including explaining terms and preparing essential documents.
• Efficiently resolving client complaints and escalating complex issues to the appropriate departments.
• Collaborating with the sales team to follow up on leads, schedule property viewings, and coordinate client meetings.
• Maintaining accurate client records and transaction history within the company's CRM software.
• Engaging with existing clients after a purchase to ensure satisfaction and foster long-term relationships.

Requirements

• Bachelor's degree or HND in Business Administration, Communications, or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with CRM systems.
• Exceptional verbal and written communication skills.
• High levels of empathy, patience, problem-solving ability, and the capacity to work under pressure.

How to Apply Interested and qualified candidates should send their CV and a brief cover letter to: Abiodun.adams@jomavhomesproperties.com