Customer Service Executive

Firewood Rice Nigeria is seeking a Customer Service Executive to manage customer inquiries, process orders, and coordinate with internal teams to deliver exceptional service in the food production and catering industry.

Responsibilities

• Manage customer inquiries via phone, email, and other channels promptly and professionally
• Provide accurate information on menus, daily specials, pricing, and company policies
• Handle multiple customer orders simultaneously, ensuring accuracy, completeness, and timely processing
• Recommend products and suggest add-ons to increase sales through upselling and cross-selling
• Communicate special requests and dietary requirements to the kitchen team
• Coordinate with logistics to ensure timely dispatch and delivery of orders
• Monitor delivery progress and update customers proactively
• Handle customer complaints professionally and escalate complex issues to management
• Collect and document customer feedback for service improvement
• Collaborate with production, logistics, sales, and quality teams to ensure smooth operations
• Develop daily, weekly, and monthly production schedules based on outlet demand, bulk orders, and sales forecasts

Requirements

• Minimum OND/HND/Bachelor's Degree in any related field
• 1–2 years of customer service experience, preferably in food production, catering, or hospitality
• Strong communication, multitasking, and organizational skills
• Ability to manage multiple orders under pressure without compromising accuracy or service quality
• Customer-centric mindset with attention to detail
• Ability to identify opportunities to increase sales while maintaining high service standards
• Proficiency in order management systems and Microsoft Office tools

Salary & Benefits

• Salary: ₦100,000 per month
• Work Schedule: Monday – Saturday, 7:00 AM – 4:00 PM
• Benefits: Health Maintenance Organization (HMO) coverage

How to Apply

Interested and qualified candidates should send their CVs to: firewoodjollofcareers@gmail.com using the Job Title as subject of the email.