Customer Service

iLotBet is seeking a proactive and customer-focused Customer Service Representative to join their dynamic team. This is a full-time, onsite role based in Lagos, responsible for delivering excellent customer support across multiple communication channels.

Responsibilities:

• Handle customer inquiries via chat and calls in a timely and professional manner
• Provide accurate information on products, services, and promotions
• Manage customer complaints and ensure effective resolution within defined timelines
• Conduct telemarketing and follow-up calls to engage and retain customers
• Escalate complex issues through the appropriate channel
• Maintain a high level of customer satisfaction at all times
• Record and document customer interactions accurately in CRM systems

Requirements:

• Minimum HND qualification in any relevant field
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer literacy and familiarity with digital communication tools
• Customer-oriented mindset with problem-solving ability
• Prior customer service experience is an advantage
• Fluent in English

Salary: NGN 70,000 – 150,000 per month

How to Apply: Log in and apply via the Jobberman platform. Click the "Easy apply" button or use the login options provided (Google, LinkedIn, or email).