Head of Customer Service

Pruvia Integrated Limited is seeking an experienced, customer-focused Head of Customer Service to lead the customer service team and ensure exceptional client experiences throughout the property acquisition and after-sales processes.

Responsibilities

• Lead and supervise the customer service team to deliver exceptional customer support
• Manage customer inquiries, complaints, and escalations in a timely and professional manner
• Develop and implement customer service strategies to improve client satisfaction and retention
• Monitor service quality, team performance, and ensure compliance with company standards
• Prepare customer service reports and provide recommendations for continuous improvement
• Collaborate with the Sales, Marketing, and Operations teams to enhance the overall customer experience

Requirements

• Bachelor's degree in Business Administration, Customer Service, Marketing, or a related field
• Minimum of 5 years' experience in customer service, with proven experience in a leadership or managerial role
• Strong leadership, interpersonal, and conflict-resolution skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and CRM software
• Experience in the real estate industry is an added advantage
• Preference given to applicants residing in Opebi, Ikeja, or its environs

Salary

NGN 180,000 – 200,000 per month

How to Apply

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