Customer Service Officer

Homelight Properties Limited is hiring a Customer Service Officer to oversee all customer interactions in the branch, ensuring client satisfaction, timely complaint resolution, and efficient service delivery.

Responsibilities

• Ensure customers are attended to promptly, courteously, and professionally
• Respond to escalated inquiries, complaints, and service-related issues
• Monitor and track customer communication channels (calls, emails, walk-ins, social platforms)
• Implement customer service policies, standards, and procedures
• Prepare weekly/monthly customer service reports for management
• Maintain accurate and updated customer databases
• Conduct regular service quality checks and customer satisfaction surveys
• Train, coach, and support customer service staff
• Collaborate with Sales, Marketing, Operations, and Business Development teams
• Develop strategies to improve customer experience and loyalty
• Handle sensitive and high-value customer cases professionally
• Maintain strong knowledge of company products, properties, and services

Requirements

• Minimum HND in Business Administration, Communications, Marketing, or related field
• 1–2 years of customer service experience (preferably with supervisory or managerial experience)
• Strong spoken and written communication skills in English
• Ability to manage a large customer portfolio across multiple branches
• Detail-oriented, organized, and able to work under pressure
• Strong leadership and conflict-resolution skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Excellent interpersonal skills, patience, and emotional intelligence
• Professional demeanor and customer-focused attitude
• Ability to multitask and work in a fast-paced environment

Salary

NGN 70,000 – 150,000 per month plus commission

How to Apply

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