Outlet Manager

Role Overview

Khenpro Global Services is seeking a high-impact, customer-focused Outlet Manager with proven experience in retail, QSR, hospitality, FMCG, or other fast-paced customer-facing environments. The ideal candidate will manage day-to-day operations, drive sales, lead a team, and ensure compliance with company standards.

Responsibilities

• Manage the day-to-day operations and overall performance of the outlet.
• Drive sales and achieve outlet revenue and performance targets.
• Deliver exceptional customer service and resolve complaints effectively.
• Lead, supervise, coach, and motivate outlet staff.
• Manage inventory, cash handling, wastage, and operational losses.
• Ensure compliance with company policies, hygiene, safety, and brand standards.
• Monitor staff performance, attendance, productivity, and discipline.
• Prepare daily/weekly outlet performance reports.
• Identify operational challenges and implement timely solutions.

Requirements

• HND/Bachelor's Degree in Business, Management, Hospitality, or related field is preferred.
• 2–3 years' relevant experience in retail, QSR, hospitality, FMCG, supermarket, or similar high-volume environments.
• Proven experience in customer service with meaningful supervisory/management responsibility.
• Demonstrable ability to manage a busy outlet and multiple employees.
• Strong sales, customer-service, leadership, and problem-solving skills.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong communication, organization, and decision-making abilities.

How to Apply Interested and qualified candidates should send their Curriculum Vitae to: hr@khenpro.com using the job title and location as the subject of the mail.